Q - When will I get my stuff?
A - Typically you'll get your stuff within 2 weeks. Sometimes there might be a delay if we're in the studio or on tour but we will do our best to keep you informed if that's the case. All your stuff will ship out at the same time so if we are waiting on one item (some Christmas stuff is still en route) we will wait and send it all at once. We are taking Christmas orders through Dec 17th. If you are in the Continental USA and order by then you will (USPS says so) have it by Christmas. Tracking info is sent to the email used for purchase for every order.
Q - Who packs my stuff?
A - Usually Kelly, Luis and Fuzzy (you may have met her on tour in the early days) do the packing. They like to throw in extra goodies sometimes and you might get a thank you note if you're lucky! ;)
Q - I bought an autographed CD (or LP, Poster etc) can I have it personalized?
A - ABSOLUTELY! Just let us know who to write it out to in the notes at checkout or email firstname.lastname@example.org and we'll do it up special for you.
If not specified we just sign things, we can't read minds here and sometimes things are gifts so we don't want to assume.
Q - What if there's something wrong with my order?
A - Just send a message at store(at)dollyrots.com and we will make sure you're happy!